Refund policy
Return & Refund Policy
At Luxe Petal Skincare, we want you to shop with confidence and understand what to expect if you need to return a purchase. This policy outlines our return conditions, refund procedures, and the steps to follow if your order arrives with a problem.
30-Day Return Period
You may request a return of an eligible product within 30 days of receiving your order.
To qualify for a standard return, the item must:
Be unused, unopened, and in its original condition;
Remain in the original packaging;
Have all labels, safety seals, and hygiene seals intact;
Include any components or materials originally supplied with the product; and
Be accompanied by your order number, receipt, or other proof of purchase.
Products that do not meet these conditions may not qualify for return.
How to Start a Return
Before sending an item back, please contact our customer care team at support@luxepetalskincare.store.
In your return request, please provide:
Your full name and order number;
The product you wish to return;
The reason for your return; and
Photos when your request involves a damaged, defective, or incorrect item.
We will review your request and provide return instructions if the product is eligible.
Please do not send merchandise back without contacting us first. Returns received without prior authorization may not be accepted.
Skincare & Hygiene Requirements
Because skincare and beauty products are intended for personal use, maintaining appropriate hygiene standards is essential.
For this reason, products that have been opened, sampled, applied, tested, or used are generally not eligible for a change-of-mind return. We also cannot normally accept products when a protective, sanitary, or tamper-evident seal has been broken or removed.
These restrictions do not prevent you from contacting us about merchandise that was already damaged or defective when delivered or about an incorrect item sent by us.
Non-Returnable Products
Subject to applicable law, the following items are generally not eligible for standard returns:
Opened or used skincare products;
Cosmetics or personal-care products that have been sampled or applied;
Products with removed or damaged hygiene seals;
Gift cards;
Complimentary samples and promotional gifts;
Items specifically identified as Final Sale; and
Merchandise damaged after delivery due to misuse, neglect, improper storage, or failure to follow applicable product instructions.
Please contact us if you are uncertain whether your purchase qualifies for return.
Damaged, Defective, or Incorrect Orders
Please inspect your package promptly after delivery.
If your order arrives damaged, contains a defective product, or includes an item different from what you purchased, email support@luxepetalskincare.store as soon as reasonably possible.
To help us evaluate the issue, include your order number, a description of the problem, and clear photographs of the product and relevant packaging.
After reviewing your claim, we will determine an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or another suitable remedy.
Return Shipping Costs
If an eligible product is being returned because you changed your mind, selected the wrong product, or no longer wish to keep your purchase, you are responsible for the return shipping cost.
We recommend choosing a shipping service that provides tracking and retaining your proof of shipment until your return is completed.
When a return is required because Luxe Petal Skincare sent an incorrect item or an eligible product arrived damaged or defective, please contact us before mailing it back. For an approved claim, we will provide appropriate return instructions and cover applicable return shipping costs where appropriate.
Original shipping fees are generally non-refundable for customer-initiated returns unless applicable law requires otherwise.
Return Review
Once an authorized return reaches us, we will examine the merchandise to determine whether it meets the requirements of this policy.
Our review may include checking the product's condition, packaging, labels, and protective seals.
After the inspection is completed, we will notify you whether your return has been approved. Merchandise that does not satisfy our return conditions may be declined, subject to applicable consumer rights.
Refund Processing
Approved refunds will be issued to the original payment method used when the order was placed.
After we process your refund, please allow approximately 5–10 business days for the funds to appear in your account. Banks, card issuers, and payment providers may have their own processing timelines.
If more than 10 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at support@luxepetalskincare.store.
Exchanges
For standard product changes, we generally recommend returning the eligible original item and placing a separate order for the product you prefer.
This allows the replacement purchase to be processed independently and avoids delays if the desired product becomes unavailable.
If you need a replacement because an item arrived damaged, defective, or incorrect, please contact our customer care team first so we can review the issue.
Promotional, Sale & Final Sale Items
Products purchased at a discounted price or during a promotion may still qualify for return if they satisfy all other requirements in this policy.
Products specifically marked Final Sale are generally not eligible for returns based on preference or change of mind.
Nothing in this section is intended to limit consumer rights or remedies that cannot be waived under applicable law.
Order Changes and Cancellations
If you need to correct or cancel an order, please contact us promptly after placing it.
We will make reasonable efforts to accommodate your request before fulfillment begins. However, once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.
If cancellation is no longer possible, eligible products may be returned after delivery according to this policy.
Refused or Undeliverable Packages
Customers are responsible for providing complete and accurate shipping information during checkout.
If an order is returned to us because of an incorrect or incomplete customer-provided address, refusal of delivery, or failure to claim the shipment, reasonable shipping and return transportation costs may be deducted from an eligible refund where permitted by law.
Contact Luxe Petal Skincare
If you have questions about a return, refund, product concern, or your order, please contact us before sending merchandise back. We will provide the appropriate return instructions based on your situation.
Luxe Petal Skincare
Address: 346 Hillcrest Ave, Haysville, KS 67060, United States
Phone: (316) 444-0641
Email: support@luxepetalskincare.store
Last updated: August 24, 2026